Thank you so much for shopping with us at LaurenandLayneBoutique.com. For any questions or concerns please feel free to contact us by email at LaurenandLayne@aol.com.
You have 14 days to return an item back to us for a full refund. Refunds, less shipping costs, will be issued to the original form of payment. Please do not return merchandise after the 14 day time frame, as they will not be accepted as a return, no refund will be issued.Please inspect your order immediately upon delivery. If you received DEFECTIVE or INCORRECT merchandise, you must contact us by email at LaurenAndLayne@aol.com within two days of receipt.
If you receive an item that does not fit or you would like to exchange item for any reason, please place a new order for the items you would like and send the return items back within 14 days for a full refund, less shipping costs. We do not technically do exchanges because we cannot guarantee that an item/size will be available by the time we receive your return.
You MAY NOT return: Sale/CLEARANCE items, Jewelry. All items purchased on Sale/CLEARANCE (any item that is marked down in price from the original price) are considered FINAL SALE.
All merchandise must be returned unworn, unwashed, unaltered, and with the original tags attached. If you return items you have tried on and they have makeup or deodorant stains on them, perfume odors, pet hair, or otherwise dirty, you WILL NOT be given a refund,
In order to send a return to us, please enclose your original invoice with a note about why you are returning the merchandise. If you do not enclose a note and/or original receipt, we do not know who you are and are unable to give you a refund. Send your package back to us using any shipping carrier you prefer. You will be responsible for paying for your own shipping costs for returning your items, unless the merchandise was damaged or defective. In order to return, please refer to our Return Policy above to make sure your return meets the criteria. Once your package is received, please allow up to 7 business days for processing your refund. Once we process your return, you will receive an email notification.
Please send a note with your return including your name, address, and reason for return within 14 days to the address below:
Lauren and Layne Boutique
32975 Stahl Lane
Bulverde, Texas 78163